Support

Early Bird for iPhone, by Cleveland Computing

Contact

Email nweingart12@gmail.com and include your iPhone model and iOS version. Most questions get an answer within a day.

Common questions

The alarm didn't fire

Early Bird uses Apple's AlarmKit and needs alarm permission, notifications, and a charged phone. Every night at 10pm the app runs a background check and sends a notification if something looks wrong. If the alarm still doesn't fire, open the app the night before: the Today tab shows tomorrow's alarm and any problem with it.

My photo was rejected

The app checks on the device that the photo shows a bed, then that the second photo is taken from a different angle. Point the camera at the whole bed in decent light, then move a few steps before the second shot. Photos are discarded right after the check.

I need to sleep in tomorrow

Set a one-night override from the Settings tab under Tomorrow's alarm. Weekend mode covers Saturdays, Sundays, and major US holidays. Vacation mode pauses the program for 1 to 21 days.

Subscriptions and refunds

Subscriptions are billed through your Apple ID. Manage or cancel them in Settings on your iPhone under your name, then Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com. To restore a purchase on a new phone, open Settings in the app and tap Subscription, then Restore.

Deleting your data

Everything Early Bird stores lives on your phone and in your iCloud key-value store. Deleting the app removes it. See the privacy policy for details.